Carpet Cleaners W6 Privacy Policy
This Privacy Policy explains how Carpet Cleaners W6 collects, uses, stores and protects personal data relating to our customers and prospective customers in the W6 area. It is written to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Carpet Cleaners W6 customers and individuals who make enquiries, bookings, or otherwise interact with us in connection with carpet cleaning and related services in the W6 area.
Data Controller
For the purposes of data protection law, Carpet Cleaners W6 is the data controller. This means we determine the purposes and means of processing your personal data in connection with the provision of our services.
Personal Data We Collect
We may collect and process the following categories of personal data about you:
Identification and contact details, including your name, address, service address, and contact details such as mobile or landline number and any other contact information you choose to provide.
Booking and service information, including service dates and times, details about the property areas to be cleaned, access instructions, and any notes relevant to the safe and effective delivery of our services.
Billing and payment information, including invoice details, payment status, method of payment and transaction-related records. We do not store full payment card details; card data is handled securely by our payment processors.
Communication records, including enquiries, emails, messages, feedback, complaints and other correspondence with us, along with any information you provide during these interactions.
Marketing preferences, including your choices about receiving marketing communications and information about our services, promotions or offers.
Technical and usage information, where applicable, such as basic usage logs or information you submit through online forms. We limit this to what is necessary for security, service delivery and enquiry handling.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis under the UK GDPR. Depending on the context, the lawful bases we rely on include:
Performance of a contract: We process your personal data to provide you with carpet cleaning and related services, to manage bookings, issue invoices and handle payments, and to respond to your service-related queries.
Compliance with legal obligations: We may process and retain certain information to comply with legal and regulatory requirements, including tax, accounting and record-keeping obligations, as well as to respond to lawful requests from authorities.
Legitimate interests: We may process your data where it is necessary for our legitimate interests and where your interests and fundamental rights do not override those interests. This may include managing our business operations, improving our services, safeguarding our staff and contractors, handling customer enquiries and complaints, and preventing or detecting fraud or misuse of our services.
Consent: In some cases we may rely on your consent, for example, for certain types of direct marketing communications or where we are required to obtain your explicit permission before processing your data. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide and manage services, including confirming bookings, carrying out carpet cleaning and related services at your premises, and handling any associated arrangements.
To communicate with you, for example to confirm appointments, discuss service details, respond to your questions, provide quotes and handle after-service queries or feedback.
To manage billing and payments, including issuing invoices, processing payments via our payment processors and managing any refunds or disputed charges.
To operate and improve our business, including analysing service usage, improving our customer service, staff training and ensuring the quality and safety of our operations.
To send you marketing communications about our services where we are permitted to do so, and always respecting your marketing preferences and applicable law.
To protect our rights, property and safety, and that of our customers, contractors and others, including through the detection and prevention of fraud and misuse.
Data Sharing and Processors
We only share your personal data where it is necessary, lawful and proportionate. We do not sell your personal data.
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These may include:
IT and hosting service providers who host our systems and data and provide technical support.
Payment processors who handle transactions, process card payments and manage associated payment services securely.
Subcontractors and service partners who support the delivery of our carpet cleaning and related services, where they require limited information to carry out work at your property.
Professional advisers, such as accountants or legal advisers, where needed for business, accounting or legal compliance purposes.
We require all processors to protect your data, use it only for the services they provide to us, and process it in accordance with data protection law and our written instructions.
We may also share data with third parties where required by law, in connection with legal proceedings, or to protect our rights, property or safety or that of our customers or others.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements.
In general, service and billing records are kept for the period required by tax and accounting laws. Communication and enquiry records are kept for a reasonable period to enable us to respond to queries, manage our relationship with you and resolve any issues that arise.
Where we rely on your consent for marketing, we keep your data for as long as you remain subscribed and will remove or anonymise your data if you withdraw consent, subject to any legal obligations to retain certain information.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be associated with you.
International Transfers
Where our service providers or systems involve transfers of personal data outside the United Kingdom, we ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent mechanisms recognised by data protection law, to protect your personal data.
Data Security
We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
These measures include restricting access to personal data to those employees, contractors and processors who need access for legitimate business purposes and requiring them to process your data only on our instructions and subject to confidentiality obligations.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Carpet Cleaners W6 customers and individuals whose data we process in connection with services in the W6 area, subject to certain limitations and exemptions in the law.
Right of access: You have the right to request confirmation that we process your personal data and to receive a copy of that data, along with certain information about how we use it.
Right to rectification: You have the right to ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure: In certain circumstances, you may have the right to ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restriction: You may have the right to request that we restrict the processing of your personal data in certain situations, such as while we verify the accuracy of the data or consider an objection you have raised.
Right to object: You may have the right to object to our processing of your personal data where we rely on legitimate interests. You also have an absolute right to object to the use of your personal data for direct marketing.
Right to data portability: In certain circumstances, you may have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format, and to have that data transmitted to another controller where technically feasible.
Where we rely on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
If you wish to exercise any of these rights, please contact us using your usual communication channels with Carpet Cleaners W6. We may need to verify your identity before responding to your request.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so we can address your concerns directly. You also have the right to lodge a complaint with the UK Information Commissioner’s Office or another relevant supervisory authority if you believe your data protection rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any changes will take effect when the updated Privacy Policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
