Carpet Cleaners W6 Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaners W6 provides professional carpet and related cleaning services to residential and commercial customers within its service area. By making a booking, you agree that you have read, understood and accepted these Terms and Conditions, which form a binding agreement between you and Carpet Cleaners W6.
1. Definitions and Interpretation
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual, business or organisation requesting and receiving services from Carpet Cleaners W6.
Services means any carpet, upholstery, rug or related cleaning services, and any additional services agreed in writing between Carpet Cleaners W6 and the Customer.
Premises means the property, building or location where the Services are to be carried out.
Technician means an employee, contractor or representative of Carpet Cleaners W6 who carries out the Services.
Agreement means the contract between Carpet Cleaners W6 and the Customer incorporating these Terms and Conditions and any written or verbal booking confirmation.
2. Booking Process
2.1 Bookings may be requested by the Customer by telephone, online form, or other method made available by Carpet Cleaners W6 from time to time.
2.2 When making a booking, the Customer must provide accurate and complete information, including the type of property, number and size of rooms or items to be cleaned, type of flooring or fabrics, access details, and any known issues such as heavy staining, pet odours, or previous water damage.
2.3 All bookings are subject to availability. Carpet Cleaners W6 will confirm acceptance of a booking by issuing a booking confirmation, which may be provided verbally or in writing. The Agreement is formed when the booking is accepted by Carpet Cleaners W6.
2.4 Carpet Cleaners W6 reserves the right to decline a booking or to request additional information before accepting a booking. If after arrival at the Premises it becomes apparent that the work required is substantially different from that described at the time of booking, Carpet Cleaners W6 may adjust the price, amend the scope of work, or refuse to carry out part or all of the Services.
2.5 The Customer is responsible for ensuring that a person aged 18 or over is present at the Premises for the duration of the appointment, unless otherwise agreed in advance.
3. Service Scope and Performance
3.1 Carpet Cleaners W6 will provide the Services with reasonable skill and care in accordance with industry practice and within the limitations outlined in these Terms and Conditions.
3.2 Prior to commencing work, the Technician may carry out a visual inspection and may perform tests on fibres or fabrics to assess colour fastness, shrinkage risk or other characteristics. On this basis, the Technician may recommend a particular cleaning method or advise against cleaning certain items.
3.3 While every reasonable effort will be made to achieve the best possible results, Carpet Cleaners W6 does not guarantee the removal of all stains, odours, or marks. Some stains and damage are permanent, and prior use of incorrect cleaning products by the Customer may reduce the effectiveness of the Services.
3.4 Unless expressly agreed in writing, the Services do not include: cleaning items not specified in the booking, removal of permanent odours, restoration following fire or flood, repair of damaged carpets or upholstery, or moving large, heavy or fragile furniture.
3.5 The Customer must ensure that the Premises have adequate electricity, lighting, heating (where reasonably required) and running water available on the day of the appointment. Failure to provide such facilities may result in cancellation or rescheduling, and a call-out or cancellation fee may apply.
4. Customer Obligations
4.1 The Customer must provide safe and unobstructed access to the Premises, including parking where reasonably possible. Any parking charges, congestion charges, or access fees are the responsibility of the Customer.
4.2 The Customer must remove small furniture, personal belongings, valuables, breakables and other items from the areas to be cleaned, unless otherwise agreed in advance. Carpet Cleaners W6 accepts no responsibility for damage to items left in or on the work area that could reasonably have been removed by the Customer.
4.3 The Customer must inform Carpet Cleaners W6 of any hazards, health and safety risks, structural defects, loose fittings, or any special conditions at the Premises that may affect the provision of the Services.
4.4 The Customer is responsible for supervising children, pets and other occupants during the appointment and ensuring they stay clear of wet floors, equipment, chemicals and work areas.
4.5 The Customer must not use the cleaned carpets or upholstery until they are fully dry, except where the Technician specifically confirms it is safe to do so. Walking on damp carpets may increase drying times and risk re-soiling or damage.
5. Prices, Estimates and Payment
5.1 Prices for Services are based on information provided by the Customer at the time of booking and any subsequent inspection at the Premises. All prices are stated in pounds sterling and, where applicable, inclusive or exclusive of VAT as specified at the time of booking.
5.2 Any quotation or estimate provided prior to inspection is an indication only and may be adjusted if the actual condition, size, or nature of the work differs from that described by the Customer. Carpet Cleaners W6 will inform the Customer of any change in price before commencing work.
5.3 Carpet Cleaners W6 may require a deposit or pre-payment to secure the booking. The amount and payment due date will be communicated to the Customer at the time of booking.
5.4 Unless otherwise agreed in writing, payment of the full balance is due immediately upon completion of the Services at the Premises. For commercial Customers, alternative payment terms may be agreed in writing.
5.5 Accepted payment methods will be advised at the time of booking or by the Technician at the Premises. The Customer agrees to ensure that suitable payment means are available.
5.6 If payment is not received on the due date, Carpet Cleaners W6 reserves the right to charge interest on the outstanding amount at the statutory rate and to recover reasonable costs of debt collection.
6. Cancellations, Rescheduling and Access
6.1 The Customer may cancel or reschedule a booking by providing notice to Carpet Cleaners W6. Specific notice periods and any applicable charges will be communicated at the time of booking, but the following will usually apply.
6.2 Where at least 24 hours notice is given, Carpet Cleaners W6 will normally allow cancellation or rescheduling without charge, except for any non-refundable deposits as expressly stated at the time of booking.
6.3 Where less than 24 hours notice is given, Carpet Cleaners W6 may charge a late cancellation or rescheduling fee. This may be up to the full value of the booked Services, taking into account the time slot reserved and any travel or preparation already undertaken.
6.4 If the Technician arrives at the Premises and is unable to gain access, or is prevented from carrying out the Services for reasons within the Customer's control, this may be treated as a late cancellation and a call-out fee or full service charge may be payable.
6.5 Carpet Cleaners W6 reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to illness, vehicle breakdown, extreme weather, safety concerns, or access issues. In such cases, Carpet Cleaners W6 will offer an alternative appointment date and time. Any deposits paid for the affected appointment will be applied to the rescheduled booking or, if a suitable alternative cannot be agreed, may be refunded.
7. Liability and Limitations
7.1 Carpet Cleaners W6 will use reasonable skill and care in performing the Services, but shall not be liable for any loss, damage or deterioration arising from pre-existing defects, wear, fading, discolouration, loose seams, weak fibres, or conditions that could not reasonably be identified during a standard inspection.
7.2 The Customer acknowledges that certain stains, odours and marks may be permanent and that attempts to clean them may result in limited improvement or in some cases highlight existing damage. Carpet Cleaners W6 is not responsible for such outcomes where the Technician has exercised reasonable care.
7.3 Carpet Cleaners W6 shall not be liable for shrinkage, colour loss or damage where the fabric or carpet itself is unsuitable for the chosen cleaning method and the Technician could not reasonably have detected this in advance, or where the Customer has failed to disclose previous damage, treatments or cleaning agents applied.
7.4 To the fullest extent permitted by law, Carpet Cleaners W6 shall not be liable for loss of profits, loss of business, loss of opportunity, or any indirect or consequential losses arising out of or in connection with the Services.
7.5 Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited under English law.
7.6 In the event that Carpet Cleaners W6 is found liable for any damage to property directly caused by negligence, its liability shall, where permitted by law, be limited to the lesser of the cost of repair or the current market value of the damaged item, taking into account age, condition and fair wear and tear.
8. Complaints and Claims
8.1 If the Customer is dissatisfied with any aspect of the Services, they must notify Carpet Cleaners W6 as soon as reasonably possible and in any event within 48 hours of completion of the work at the Premises.
8.2 The Customer must allow Carpet Cleaners W6 a reasonable opportunity to inspect and, where appropriate, to rectify any issues or repeat the Services in full or in part. Failure to provide such an opportunity may limit Carpet Cleaners W6 liability or ability to provide a remedy.
8.3 Any claim for loss or damage must be supported by appropriate evidence and details of the circumstances. Carpet Cleaners W6 may require access to the Premises to assess the claim.
9. Waste, Materials and Environmental Regulations
9.1 Carpet Cleaners W6 will take reasonable steps to manage and dispose of any waste generated as a result of the Services in accordance with applicable UK waste and environmental regulations.
9.2 Any waste generated at the Premises that is not directly related to the cleaning process, such as general household waste or unwanted furniture, remains the responsibility of the Customer and will not be removed by Carpet Cleaners W6 unless explicitly agreed and separately charged.
9.3 Cleaning products, solutions and equipment used by Carpet Cleaners W6 are selected to be appropriate for the Services. The Customer must not interfere with or dispose of such materials without consent and must follow any safety instructions provided by the Technician.
9.4 Where waste is left on site, for example dirty water disposed of into suitable drainage points, this will be done in compliance with relevant regulations and in a manner that does not cause nuisance or damage.
10. Health, Safety and Access Conditions
10.1 Carpet Cleaners W6 is committed to carrying out Services safely and in accordance with UK health and safety requirements. Technicians may refuse to work or may stop work if they consider the Premises or conditions to be unsafe or unsuitable.
10.2 The Customer is responsible for ensuring that the Premises are free from hazards such as exposed wiring, broken glass, unsecured pets, or other dangers that could pose a risk to the Technician.
10.3 The Customer must not request the Technician to undertake any work that is unsafe or outside the agreed scope of Services. Technicians are not permitted to carry out tasks such as heavy lifting of large items beyond safe manual handling guidelines.
11. Data Protection and Privacy
11.1 Carpet Cleaners W6 will collect and process personal data relating to the Customer for the purpose of arranging and delivering the Services, handling payments, and dealing with enquiries or complaints.
11.2 Personal data will be handled in accordance with applicable UK data protection laws. Customer details will not be sold to third parties, but may be shared with trusted service providers where necessary to deliver the Services or comply with legal obligations.
12. Amendments to Terms and Conditions
12.1 Carpet Cleaners W6 reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when posted on the relevant company materials or otherwise communicated to Customers.
12.2 The version of the Terms and Conditions in force at the time of booking will apply to that specific Agreement, unless a change is required by law or with the Customer's consent.
13. Governing Law and Jurisdiction
13.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
13.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Carpet Cleaners W6.
14. General Provisions
14.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
14.2 No failure or delay by Carpet Cleaners W6 in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, and no single or partial exercise shall prevent any further exercise of that or any other right or remedy.
14.3 The Agreement is between Carpet Cleaners W6 and the Customer. No person other than a party to the Agreement shall have any rights to enforce any of its terms.
14.4 The Customer may not assign or transfer any of their rights or obligations under the Agreement without the prior written consent of Carpet Cleaners W6. Carpet Cleaners W6 may assign or subcontract any of its rights or obligations provided that this does not reduce the level of service to the Customer.
By confirming a booking with Carpet Cleaners W6, the Customer acknowledges that they have read, understood and agree to be bound by these Terms and Conditions.
